Code of conduct for arbiters

As an arbiter participating in ArbStore, you, as an independent arbiter, play a crucial role in facilitating fair and efficient dispute resolution between parties. To maintain the integrity and credibility of ArbStore, we expect all arbiters to adhere to the following code of conduct:

  1. Impartiality and Neutrality

    Demonstrate complete impartiality and neutrality throughout the dispute resolution process. Avoid any bias or prejudice that could influence your decision-making.

  2. Confidentiality and Privacy

    Respect the confidentiality and privacy of all information shared during the dispute resolution process.

    Refrain from disclosing any sensitive or confidential details to unauthorized parties.

  3. Conflict of Interest

    Disclose any potential conflicts of interest with any of the parties involved in the dispute.

    Recuse yourself from contracts where a conflict of interest exists if you learn about the contract before it is concluded.

  4. Professionalism and Respect

    Conduct yourself in a professional and respectful manner when interacting with parties and other arbiters.

    Refrain from engaging in any disrespectful, offensive, or discriminatory behavior.

  5. Compliance with ArbStore Guidelines

    Abide by the rules, procedures, and guidelines set forth by ArbStore.

    Follow any specific protocols or instructions provided by the platform administrators.

  6. Timeliness and Efficiency

    Strive to resolve disputes in a timely and efficient manner.

    Communicate promptly with parties and the platform administrators throughout the process.

  7. Integrity and Honesty

    Uphold the highest standards of integrity and honesty in all communications and decisions.

    Do not misrepresent facts or manipulate information to favor any party.

  8. Continuous Professional Development

    Engage in continuous learning and professional development to enhance your dispute resolution skills.

    Participate in training sessions and workshops offered by the platform.

  9. Compliance with Applicable Laws and Regulations

    Ensure that all dispute resolution processes adhere to relevant laws and regulations.

    Seek legal advice when necessary to ensure compliance.

  10. Feedback and Improvement:

    Be open to receiving feedback from parties and ArbStore administrators to improve your performance.

    Provide constructive feedback on the platform's processes to enhance its effectiveness.

  11. Ethical Use of Information

    Use any information obtained during the dispute resolution process solely for the purpose of resolving the dispute.

    Do not use any confidential information for personal gain or advantage.

  12. Collaboration and Teamwork

    Collaborate with other arbiters and platform administrators to foster a supportive and cohesive arbiter community.

    Share knowledge and best practices to improve the overall quality of dispute resolution on the platform.

  13. By adhering to this Code of Conduct, you contribute to maintaining ArbStore’s reputation as a trusted and effective platform for online dispute resolution. Failure to comply with this code may result in the termination of your role as an arbiter on ArbStore.